Refund Policy

Last updated: September 13, 2026

1. Overview

This Refund Policy explains when FrontDesq ("FrontDesq," "we," "us," or "our") issues refunds for subscription fees paid for the Service, and is part of our Terms of Service. It applies to all customers with a paid FrontDesq subscription.

2. Free Trial

New accounts start with a 14-day free trial. You will not be charged during the trial, and you may cancel at any time before it ends at no cost. If you do not cancel before the trial ends, your subscription will automatically begin and your payment method will be charged for the plan you selected.

3. 14-Day Money-Back Guarantee

If you are not satisfied with the Service after your trial converts to a paid monthly subscription, you may request a full refund of your first payment within 14 days of that charge. This guarantee applies once per customer and covers only your first payment on a monthly plan; renewal charges after the guarantee period are non-refundable except as described in this Policy or as required by law.

4. Annual Subscriptions

Annual plans are billed upfront for the full year and are non-refundable once paid, including if you cancel or stop using the Service before the end of the annual term. If you are unsure whether an annual plan is right for you, we recommend starting on a monthly plan first.

5. Cancellations

You may cancel your subscription at any time through your account settings. Cancellation stops future billing but does not itself entitle you to a refund for the current billing period; your access to the Service continues until the end of the period you have already paid for.

6. Billing Errors and Duplicate Charges

If you believe you were charged in error, such as a duplicate charge or a charge after you canceled, contact us and we will investigate and issue a refund or credit if a billing error is confirmed.

7. How to Request a Refund

To request a refund, contact us at hello@frontdesq.io with your account email and the reason for your request. We aim to respond to refund requests within a reasonable time and will process approved refunds to your original payment method.

8. Changes to This Policy

We may update this Refund Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date.